Subject: Apologies for the Database Loss and Request for Listing Photo Upload
Dear valued users of BOCAuction.com,
We hope this email finds you well. We are writing to sincerely apologize for a recent incident that has resulted in the loss of our database during a server upgrade carried out by our hosting provider. We understand the frustration and inconvenience this has caused, and we are truly sorry for the impact it has had on your experience with our website.
Our team has been working tirelessly to rectify the situation and restore the lost data. Despite the challenges we faced, we are relieved to inform you that all the listing text and data on BOCAuction.com have been preserved. However, unfortunately, the item images associated with the listings were not recoverable.
To address this issue and ensure that your listings are complete and attractive, we kindly request that all sellers and auctioneers take a few moments to reupload their listing photos. Your photos are essential in showcasing your items and attracting potential buyers. We understand that this extra effort may be burdensome, and we sincerely apologize for any inconvenience caused.
In light of the current challenges, you may be facing, we want to make things easier for you. Therefore, we are pleased to announce that we have extended the upload period for listing photos. You now have a generous 14-day window, starting from the date of this email, to log in to your BOCAuction.com account and upload your listing photos. We kindly ask for your attention to this matter, as any listings without photos will be automatically removed after the 14-day period. We understand that reuploading the images can be time-consuming, and we genuinely appreciate your support during this difficult time. Rest assured, this measure aims to ensure a consistent and visually pleasing experience for all users of our platform.
Once again, we deeply apologize for the inconvenience caused by the database loss. We value your trust and loyalty, and we are committed to providing the best service possible. Our team will continue to work diligently to prevent such incidents from happening in the future and to improve the overall performance and reliability of our website.
Should you have any questions, concerns, or require assistance with the photo upload process, please do not hesitate to reach out to our support team at https://support.bocauction.com/. Our dedicated team is here to assist you and ensure a smooth experience.
Thank you for your understanding and cooperation during this challenging time. We truly appreciate your continued support for BOCAuction.com.
Sincerely,
PUBLIC RELATION MANAGER
BOCAuction.com